Shipping Policy

Last updated: 17 November, 2025

At Pick-A-Play, we aim to deliver your books quickly and securely. This Shipping Policy explains how we process, ship, and deliver orders.

1. Shipping Locations

We ship:

  • Australia-wide
  • Internationally (selected countries)

Shipping fees are calculated at checkout.

2. Processing Times

Orders are typically processed within 1–3 business days.
During holidays or peak periods, processing times may be extended slightly.

3. Delivery Times

Estimated delivery windows:

  • Australia: 3–10 business days
  • International: 7–21 business days

These are estimates only and may vary due to courier delays or global logistics issues.

4. Tracking

Where available, tracking information will be emailed to you once your order is dispatched.

5. Delivery Issues

Please contact us if:

  • Your parcel has not arrived within the expected timeframe
  • The tracking information shows inconsistencies
  • Your item arrives damaged

6. Risk of Loss

All risk transfers to you once the order is delivered to your nominated address.

7. Incorrect Shipping Details

Please double-check your address before finalising your order.
We cannot guarantee changes to addresses after an order has been placed.