Terms & Conditions

Last updated: 17 November, 2025

Welcome to Pick-A-Play, an online store operated by W5 Pty Ltd (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of the Pick-A-Play website, as well as your purchase of any products offered through the site. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Use of the Website

1.1 You must be at least 18 years of age, or accessing the site under the supervision of a parent or legal guardian.
1.2 You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others.
1.3 We reserve the right to modify or withdraw the website (or any part of it) without notice.

2. Product Information

2.1 We make every effort to ensure product descriptions, images, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct any errors at any time.
2.2 All books and products are subject to availability. If an item is unavailable after you place an order, we will contact you to arrange a refund or alternative solution.

3. Pricing and Payment

3.1 All prices are listed in Australian Dollars (AUD) unless stated otherwise.
3.2 Payment must be made at the time of purchase using the available payment methods on our website.
3.3 Prices may be updated from time to time without prior notice.

4. Shipping and Delivery

4.1 We deliver to addresses within Australia and internationally, subject to shipping rates and restrictions.
4.2 Delivery times are estimates only and may vary based on location, carrier delays, or external factors beyond our control.
4.3 Risk of loss or damage to goods passes to you upon delivery.

5. Returns and Refunds

5.1 We comply with the Australian Consumer Law (ACL), which guarantees consumer rights relating to faulty or misdescribed products.
5.2 If your book arrives damaged or faulty, please contact us within 14 days with your order details and photo evidence.
5.3 Change-of-mind returns may be accepted at our discretion and may require the item to be returned in unused, resalable condition.

6. Intellectual Property

6.1 All content on the Pick-A-Play website—including text, graphics, logos, images, and book materials—is the property of W5 Pty Ltd or its licensors.
6.2 You may not reproduce, modify, distribute, or republish any website content without our prior written consent.

7. User Accounts

7.1 If you create an account, you are responsible for maintaining the confidentiality of your login details.
7.2 You agree to notify us immediately if you suspect unauthorised use of your account.
7.3 We may suspend or terminate accounts that violate these Terms.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, W5 Pty Ltd is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
8.2 Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Third-Party Links

9.1 Our website may contain links to third-party websites or services.
9.2 We do not endorse and are not responsible for the content, products, or privacy practices of third-party sites.

10. Privacy

10.1 Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
10.2 By using our website, you consent to the collection and handling of your data in accordance with that policy.

11. Changes to These Terms

11.1 We may update these Terms & Conditions from time to time.
11.2 The latest version will always be posted on this page, and continued use of the site indicates acceptance of any changes.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.